FAQ

Helpful Insights

Can I book my own flights?

Yes, we understand that most prefer to arrange their flights on their own.
Pickup from Narita Airport will be at 730am so please ensure you will be there. Alternatively, you may choose to meet us at the accommodations on Day 1.

Can I only join part of the program?

Yes you may, however we are not able to customise prices for you based on selective attendance!

Is gear rental included in the trip price? What If I have my own gear?

Yes, gear rental is included. If you have your own gear that you would prefer to use (climbing shoes, belay, harness etc), you may also choose to bring it along on your trip. However, chalk and chalk bags will not be provided.)

What is the minimum climbing level for this trip?

For this trip, we recommend that you have at least the SNCS Level 1 certification. This ensures you're familiar with the basics of climbing and can safely enjoy the variety of outdoor routes.

Do you provide insurance?

We do not provide insurance. To ensure you are fully covered in any unforeseen events, we recommend purchasing a comprehensive travel insurance to cover you for the duration of the trip.

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What is your cancellation policy?

60 Days or more before trip arrival date: Full refund (For Future)

30-59 Days before trip: 75% refund

15-29 Days before trip: 50% refund

14 Days before trip: No refund

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For all cancellations, a S$80 processing fee (per person) will be required.

Is full payment required upon booking?

Yes, full payment is required. You may choose to pay in instalments through Atome on our booking site.

Can I get a refund after booking?

Refunds will be provided to you on a pro-rated basis in the event of the following unforeseen cases:

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Closure of borders between Singapore and Japan. If such an event occurs, we will reimburse unused services already paid for, on a pro-rated basis. The booking must have been made prior to the closure of borders.

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Refunds will not be provided in the event of the following cases, including but not limited to:

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Personal illness before, during or after the trip.

Failure to secure preferred flights

Personal disinclination to travel

Other personal matters

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How will meals be settled on the trip?

Breakfast is provided with your hotel stay. All other meals will be settled by each individual.